The chat box stopped working and couldn't see if answers saved

The chat function for the code busters test wasn't working so we couldn't contact a supervisor or our partners(we were in a call during the test and able to talk that way though)

At one point we considered giving all the answers to one kid to enter our answers to make sure that when one person enters an answer it doesn't clear for everyone else(so I re-entered our #3 response but

then decided against continuing to do that because it took up so much time.


Whenever we clicked save answer there was no way to make sure that the answers were going through and no indication anything was working(whenever I clicked support it opened up a new tab and said I was off of the test screen so I immediately closed it but it still gave the warning that I had been off of the test screen for 3 seconds


For the chat box it worked for maybe a minute before it shut off and if any of us clicked enter it would just go to the next line in the chat box.

Responses: 2


Responded by Bryce Hinze 10/24/20

My question is if all of the above was intentional for the test?

Responded by Thuan Duong 10/26/20

If you're referring to the ATX invitational, there was a change in the system at around 8:10 PDT to increase number of connections due to many signups across the country, and a change to allow event supervisors to give teams more time. This caused a small hick-up probably interrupting the chat boxes. A screen refresh should have fixed the issue. Some device/browser do not work well with chat box, especially Chromebooks furnished by schools with many functions disabled.

The Support tab is not meant for instant communication. Students should message the attending Event Supervisor, but if the chat box is not responding, students should check with their coaches who should have contact with tournament officials.

In the current release, for Codebusters and Free Response questions, it's best to designate a partner to type and other partners collaborate through chat box or other means of communication allowed by the tournaments. The system saves the last response, overriding previous responses. It doesn't merge the answers.


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