Trouble with chat

My students were using chat fine until I sent out a message to the team. At that moment, they were no longer able to send messages to themselves -- hitting enter would insert a carriage return in their message but not send it out.

Responses: 5


Responded by Thuan Duong 09/28/20

I just activated the ES Classroom to test the component and mentioned on the page it's being tested. Thank you for letting me know. Someone repeatedly hit the Enter button thousands of times, probably to test the system. Hang in there while it's being tested.

Responded by Thuan Duong 09/28/20

I just tested and it seemed to work fine. Did you send to a specific team from the Classroom or broadcast?

Responded by Noel Yap 09/28/20

All I did was enter in a message and click the "To Team Only" button. I never got a prompt for which team to send it to.

Responded by Noel Yap 09/28/20

It's possible the trouble they had with their chat had nothing to do with my actions but the timing was very coincidental. Pretty much as soon as I had hit "To Team Only", my student said their chat stopped behaving properly.

Responded by Jasmine ES Duong 09/29/20

You need to select a team number either on the left panel or on the message that the team sent you first. Otherwise, you use the Broadcast button.

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